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Tips for Users being asked to verify their identity repeatedly

  • Updated

We have received queries from users who are being asked repeatedly to verify their identity through multi-factor authentication, despite having clicked the 'Remember this device' checkbox.

We have been advised that this issue is most likely owing to cookies being disabled on users' devices; to assist users in resolving this, we have assembled the following guidance to enable cookies on all major internet browsers. 
(Sources: Apple; Carleton University; Microsoft; National Academies.)  

Please select your browser from the below options:

Additional Guidance

 

 

Google Chrome

  1. Click the context menu (⋮) in the browser toolbar to the right of the address bar.
  2. Choose Settings.
  3. Click Show Advanced Settings.
  4. Click Content settings in the Privacy section.
  5. Ensure that the bullet for Allow local data to be set (recommended) is checked.
  6. Also ensure that Block third-party cookies and site data is unchecked.

 

Microsoft Edge

  1. Click the Menu button (⋯) in the top corner of your browser.
  2. Choose Settings
  3. Click Site permissions
  4. Click Cookies and site data.
  5. Turn on Allow sites to save and read cookie data (recommended) to unblock cookies.

 

Microsoft Internet Explorer

  1. Click Tools (⛭) in the browser toolbar.
  2. Choose Internet Options
  3. Click the Privacy tab.
  4. Under Settings, move the slider towards the bottom to allow more or all cookies.

 

Mozilla Firefox

  1. Click the Tools menu (═) from the top toolbar.
  2. Choose Options.
  3. Click the Privacy tab.
  4. Under History, select Use custom settings for history from the drop-down menu beside “Firefox will.”
  5. Ensure that the checkboxes for Accept cookies from sites and Accept third-party cookies are both checked.
  6. Click OK.

 

Safari

  1. Click the Safari menu from the top toolbar.
  2. Choose either Preferences or Settings (depending on your edition).
  3. Click the Privacy tab.
  4. Click the “Never” checkbox for Block Cookies.

 

Additional Guidance

Users may need to liaise with their IT Department if browser settings are managed by the organisation.

If the guidance on this page does not address the issue, we kindly ask that you consult with your IT Department prior to reaching out to us via a Support Ticket.

 

 

 

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